Tuesday, December 28, 2021
Cloud security advice for nonprofit leaders
Digital transformation provides many benefits for nonprofits. It can empower your staff to collaborate more effectively from anywhere, on any device, knowing that vital data is protected against cyberthreats. It can also reduce the time required to manage your technology infrastructure so more resources can be dedicated to your organization's mission.
Taking advantage of the investment and experience of cloud providers in security, compliance, and privacy can help you realize the many productivity-enhancing benefits of the cloud while protecting your nonprofit and reducing risk. With Microsoft 365, you can enable more secure collaboration by giving the right people access to information they need using an identity-based approach to security and compliance—all in one intelligent solution that is designed to work across your entire nonprofit.
Understand Your Customers and Strengthen Relationships Remotely
The world has changed, and the workplace continues to evolve post-pandemic. Understanding your customer is essential for personalizing sales—knowing your client wants and needs leads to effective engagements. With increased work happening in the cloud, products like LinkedIn Sales Navigator and Dynamics 365 Sales help you stay agile, meeting customers wherever they are.
Sign up to learn more about how to effectively engage with digital selling.
View: Understand Your Customers and Strengthen Relationships Remotely
This LinkedIn Tool Could Boost Your Sales
LinkedIn Sales Navigator is a premium subscription-based app specializing in prospecting and tracking sales prospects. Its advanced search engine helps identify ideal candidates by looking for leads or accounts—filtering search results based on geography, industry, company size, role, seniority level, and more.
With Sales Navigator, marketers can engage new leads and connections and discover new ones automatically. The Team version connects popular CRM applications and captures your Sales Navigator activity.
Monday, December 27, 2021
Security beyond Microsoft products
With Microsoft, security can be simple once again. Microsoft 365 provides an intelligent security hub that works seamlessly across platforms, going far beyond Microsoft—to Linux and Mac, to AWS and beyond, so you can manage mission critical workloads with the right tools at your fingertips. Play this video to learn more.
Britax Römer Creates a Unified E-Commerce Solution with Dynamics 365
Child car seat and stroller engineer/manufacturer Britax Romer designs and delivers its safety products to retailers across Europe. To innovate and keep ahead of the competition, it needed to automate, digitize, and give savvy customers and retailers the information they needed in one place—as well as fulfill deliveries in record time. Microsoft Dynamics 365 solutions enabled the retailer consumer guidance toward the best safety products for children.
Tuesday, December 21, 2021
Meals on Wheels
Meals on Wheels serves and nourishes community members across the country. When Meals on Wheels in Greenville County wanted to reach more people in need, the organization's leaders knew they needed a way to keep company data safe and to improve communication among team members.
With Microsoft 365 for Business, Meals on Wheels of Greenville transformed internal processes and went above and beyond the call to serve their community.
Monday, December 20, 2021
Kent Water Sports Pivots During COVID-19 with Dynamics 365
As people spent more time outdoors during COVID-19, Kent Water Sports experienced a huge spike in product demand for its outdoor water and snow activities equipment. Improving its e-commerce experience was essential to keep up with orders.
Microsoft Dynamics 365 Commerce and Microsoft Power BI allowed Kent to thrive during the pandemic. The solution enabled employees to access, manage, and share data with ease to fulfill customer needs. Kent had a record sales year and is going strong—just like its active clients.
Secure the future: Four key areas of intelligent security
Identify and repel more threats than ever before with Microsoft Advanced Threat Protection, Azure Security, and Azure Sentinel. Learn more about intelligent security solutions for your entire enterprise.
View: Secure the future: Four key areas of intelligent security
Friday, December 10, 2021
Kenyan company improves food quality from farm to fork with Microsoft cloud solutions
Farmer's Choice has been delivering quality meat products to Kenyan tables for the last 40 years. The customer-oriented company uses advanced technologies with the existing agriculture ecosystem to enhance productivity, ensure food safety and quality, and reduce waste. Its commitment to sustainable farming practices began with the adoption of collaborative Microsoft 365 solutions. Next, the organization extended its cloud portfolio to include Microsoft Azure and Microsoft Dynamics 365 and is now stepping up its services with Microsoft Power Apps.
Embracing digitalization
Strategy, structure, processes, people, technology—are you agile across all five of these dimensions? Explore guidance for digital transformation of enterprise resource planning (ERP), from tracking performance metrics to adopting a culture of change.
Thursday, December 9, 2021
Realizing results with Microsoft Dynamics 365 Business Central
Financials, sales, services, supply chain, project management, analytics—they're all separate departments but they no longer need to be silos. Thanks to Microsoft Dynamics 365 Business Central, you can connect them through a single, unified application.
Today's marketplace is more competitive than ever. With every day bringing a new technological advancement, you'll need the best business solutions to keep pace. Review the infographic to explore your options and unlock the possibilities.
View: Realizing results with Microsoft Dynamics 365 Business Central
Securely harness the power of the cloud with Azure Advanced Threat Protection
Securely harness the power of the cloud with Azure Advanced Threat Protection. This infographic outlines how your organization can trust Azure Advanced Threat Protection as it provides real-time security at enterprise scale, detect threats quickly, and allows your organization to stay focused on what's important.
View: Securely harness the power of the cloud with Azure Advanced Threat Protection
Three ways to take cloud-based ERP to the next level
In today's business environment, enterprise resource planning (ERP) systems are crucial—especially in a post-COVID world, where meetings are more often streamed, and work is conducted from home. By bringing together functions such as financial management, operations, manufacturing, reporting and analytics, and human resources, ERPs enable companies to be run remotely while maintaining security and driving cost efficiency.
Learn how to take your cloud-based ERP to the next level while expanding the flexibility and adaptability of your business.
Monday, October 25, 2021
What is digital transformation? A necessary disruption
Digital transformation, accelerated during the pandemic, is redefining the way companies use technology, people, and processes to apply new business models and discover new revenue streams—while striving to meet constant changes in customer expectations surrounding products and services.
The digital transformation consists of five basic steps, starting with the alignment of objectives with business goals.
Emerging technology and revamped processes are important for digital transformation—but nothing is more important than having staff with the right sets of skills. From software engineers to data scientists and UX designers, each plays a key role in the success of digital transformation within a company.
Review the five steps for digital transformation, find real-world examples, and see which pitfalls you'll need to avoid.
Risk management best practices
Part of the natural landscape of every business is risk—some level of uncertainty that comes from not knowing how events will unfold as you and your team innovate. However, understanding risk management best practices can help anticipate potential issues and develop a plan.
From securing cloud-based options to identifying cyber threats and other financial crimes, risk management is crucial in building business agility.
Review our latest infographic to learn what you can do to minimize risks and reduce your exposure across key aspects of your business.
Monday, October 18, 2021
Essential Key Performance Indicators for Small and Mid-Size Business
Industries, customers, and markets change. Even where and how we work is changing rapidly. As are, no doubt, your business strategies, goals, objectives, services, and products. The ability to quickly diversify, scale, and change your business models is a competitive advantage in any market.
Understanding your customers' opinions, attitudes, and emotional connections to your brand is called brand sentiment. This leading indicator can help inform how you're doing in terms of your customer experience, product quality, price competitiveness, and loyalty.
Sign up to stay in touch and download the e-book "Essential Key Performance Indicators for Small and Mid-Size Business." See how easily and accurately you can measure business outcomes from brand sentiment, and let us know when you're ready to make a change.
View: Essential Key Performance Indicators for Small and Mid-Size Business
Kenyan company improves food quality from farm to fork with Microsoft cloud solutions
Farmer's Choice has been delivering quality meat products to Kenyan tables for the last 40 years. The customer-oriented company uses advanced technologies with the existing agriculture ecosystem to enhance productivity, ensure food safety and quality, and reduce waste. Its commitment to sustainable farming practices began with the adoption of collaborative Microsoft 365 solutions. Next, the organization extended its cloud portfolio to include Microsoft Azure and Microsoft Dynamics 365 and is now stepping up its services with Microsoft Power Apps.
Tuesday, October 12, 2021
Connect your business to drive productivity and profits
Many businesses fall into common traps:
• siloed data
• poor pricing decisions
• unsecured data
• inability to pivot or keep up with faster-moving competitors
With Microsoft Dynamics 365 Business Central, you can connect operations across your business and supercharge your growth.
Legacy systems can't always manage the complexity of a growing business. Incomplete data and tedious reporting can create blind spots that lead to faulty decision-making. With Dynamics 365, you can create a single source of truth by seamlessly sharing data across every line of business, helping your employees work faster and smarter.
See some of the reasons 92% of ERP adopters report success, and some of the risks for lagging behind, in this detailed infographic.
View: Connect your business to drive productivity and profits
Monday, October 11, 2021
Why your business should be based on the recurring revenue model
It's possible to build a successful business on one-off sales, but it's difficult and not always sustainable. If you're thinking about starting your own business or taking the one you currently have to a new level, then you really need to consider the recurring revenue model.
Whether you're in the business of software, content creation, physical products, or productized services, the recurring revenue model is based on predictable revenues occurring at regular intervals—and that might just be the secret to success.
Tuesday, October 5, 2021
Adapt faster—gain flexibility to create adjustable financial and operating models
The world today moves fast, and you need the flexibility to adapt quickly to disruption, the competition, and daily challenges. Microsoft Dynamics 365 Business Central connects teams across finance, sales, service, and operations so you can monitor insights and pivot when needed.
Sign up to stay connected. We can help you get the most from your ERP.
View: Adapt faster—gain flexibility to create adjustable financial and operating models
Monday, October 4, 2021
How Microsoft helped HB Concepts automate and streamline its operations
HB Concepts is a female-led distribution company based in the United Arab Emirates (UAE) that has sole distribution rights of LPG endermologie, the global brand fighting for natural beauty. The company supplies more than 200 clients with a full range of equipment, offering popular European treatments and cosmetics for spas, hospitals, hotels, and wellness centers. To manage inventory and deliver quality customer service, the company implemented an ERP solution using Microsoft Dynamics 365 Business Central.
Tuesday, September 28, 2021
The Empower Process
Modern ERP systems offer built-in intelligence to help guide users to optimal outcomes. However, selecting the best business management solution isn't always a straightforward task—factors like digital transformation, partners, and mapping should be considered.
Learn the 7 steps to help select the right business management solution.
Monday, September 27, 2021
Microsoft Dynamics 365 Business Central overview
The business landscape is changing, and you need a system that allows for change. To stay on top in your industry, it's essential to be prepared to take on anything that comes your way, including meeting customers' needs.
Successful SMBs are embracing digitalization with Microsoft Dynamics 365 Business Central. Powered by the cloud, data, and business intelligence, it lets you unify assets in a single location to help you adapt faster, work smarter, and perform better. Business Central gives you flexible deployment options and innovative solutions that grow with your business for limitless possibilities and potential.
Monday, August 30, 2021
How Microsoft and American Express help merchants battle fraud
This article chronicles how Microsoft partnered with American Express to improve the accuracy of fraud protection for online retailers. American Express joined forces with Microsoft to enable merchants and card issuers to share information about risk exposure while incorporating information in detailed evaluations.
Tuesday, August 24, 2021
Disruption Defined: Maersk navigates data to move goods globally
Welcome to the fourth industrial revolution where we're now experiencing the digital age. This revolution is transforming all industries, including shipping and logistics. Maersk, the integrated transport and logistics giant, has transformed their business using digital strategies. In the past, shipment delays were caused by hiccups in a supply chain, since those chains must move large amounts of data. Since Maersk's switch to harnessing data digitally, they've reinvented how global supply chain management is done.
Managing cybersecurity like a business risk
This powerful thought leadership article highlights the threat of data breaches and cyberattacks, while advocating for organizations to rethink their approach to cybersecurity. Microsoft urges businesses to view data transformation and threat analytics/modeling as growth opportunities while approaching security as a core philosophy.
Monday, August 23, 2021
Why Microsoft?
When it comes to risk analytics workloads, Microsoft has you covered. This infographic highlights five benefits in an easy to comprehend visual. Microsoft delivers the ability to meet enterprise requirements, expertise on the latest Azure features, and a network of highly experienced data scientists to address financial service challenges. Additionally, Microsoft Premier Support ensures full adaptability and accommodates hybrid configurations.
Tuesday, August 17, 2021
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Innovating with Microsoft not only secures your revenue with reliable predictions but also keeps your business safe from fraud. Don't miss another post and subscribe now!
Monday, August 16, 2021
Improve efficiency and quality with AI-infused finance processes
Many businesses still implement legacy technology and traditional processes, but AI is transforming the playing field. In this blog post, a Microsoft Dynamics 365 Finance Manager writes about how Finance Insights works to reliably predict customer payments, adapts quickly with intelligent budget proposals, and increases projected cash flow.
Tuesday, August 10, 2021
Wild & Wolf replaces legacy systems with Microsoft Dynamics 365 Business Central
Find out how one global company removed outdated, legacy systems and truly transformed the way they ran their business with Microsoft Dynamics 365 Business Central. Quickly outgrowing their disjointed systems, Wild & Wolf desperately needed a single platform to use across all their businesses.
Monday, August 9, 2021
Consumer fraud complaints hit record high
This article from the AARP outlines the spikes in identity theft and government impostor scams in early 2020. Consumer complaints crept up to record levels, with overall reports numbering 3.2 million, which is a full 3% rise from 2018—demonstrating why protecting against fraud is more important than ever before.
Tuesday, August 3, 2021
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Microsoft can help you get started to fight against fraud. Don't miss another post and subscribe now!
Monday, August 2, 2021
Protect your e-commerce business with Dynamics 365 Fraud Protection
Microsoft Dynamics 365 Fraud Protection is a cloud-based solution designed to help e-commerce merchants decrease costs associated with fraud, increase acceptance rates, and improve the customer shopping experience. With Microsoft Dynamics 365 Fraud Protection, you can combat payment and account-creation fraud with adaptive AI technology. Additionally, you can connect to a network of other knowledgeable merchants to gather quality insights while improving customer service with the built-in escalation support tool.
Discover how you can take an innovative approach to boost your e-commerce revenue with Microsoft Dynamics 365 Fraud Protection in this video.
Tuesday, July 27, 2021
Mazik Global innovates while navigating healthcare compliance best practices
Learn how Mazik Global used Dynamics 365 and PowerApps to develop applications for COVID-19 in this video. MazikCare is a healthcare cloud platform based on Microsoft Dynamics and Power Platform that provides a flexible, modular approach to healthcare business management. Mazik Global continuously innovates with solutions such as this by utilizing Microsoft platforms.
New Survey Finds 22% Of Americans Have Been Targeted By Digital Fraud Related To COVID-19
COVID-19 has shifted the economic landscape in unprecedented ways, driving dramatic increases to ecommerce businesses. New research from TransUnion shows the impact on markets in two key findings: a 23% increase in global e-commerce transactions and a parallel 22% uptick in e-commerce fraud. This thought leadership article from Forbes details the findings, educates merchants about potential disruptions, and advises consumers on how they can avoid falling victim to fraud.
Monday, July 26, 2021
Best practices infographic
Microsoft advocates for financial practices that foster productivity and help businesses reach their revenue goals. This infographic lists six essential concepts that drive long-term financial sustainability and growth.
Tuesday, July 20, 2021
BMake data-driven decisions with payment predictions
Make data-driven decisions with customer payment predictions, cash flow management, and forecasting. Learn more about managing risk and fraud with Microsoft by subscribing!
Monday, July 19, 2021
The City of Houston: Security as a job
For the city of Houston, modernization is an opportunity for secure government operations. The three main solutions officials focus on are disaster recovery/response, school safety, and transportation. By accessing more secure data with Microsoft IoT innovation, the city of Houston can respond to any crisis and ensure public safety.
Tuesday, July 13, 2021
Accelerate your financial performance with Dynamics 365 Finance
Learn how organizations drive profitability and innovation using predictive financial insights with Microsoft Dynamics 365 Finance. Dynamics 365 Finance enables users to modernize their global financial operations, monitor performance in real time, predict future outcomes, and make data-driven decisions to foster business growth.
The most common types of healthcare fraud
The healthcare sector faces constant threats from fraud, waste, and abuse. It's estimated that $455 billion is lost every year from FWA. This informative thought leadership piece outlines the many kinds of fraud affecting the healthcare system, including false billing, upcoding, unbundling, and unnecessary services.
Monday, July 12, 2021
Maturity of effort infographic
Microsoft promotes a mature view of risk analytics. This infographic details the tiers of maturity many organizations must work through before reaching an advanced degree of security.
Tuesday, July 6, 2021
Optimize financial operations and minimize loss from fraud
Microsoft optimizes financial operations while minimizing loss of revenue from fraud. Subscribe now!
View: Optimize financial operations and minimize loss from fraud
Monday, July 5, 2021
Dun & Bradstreet: Better decisions through data
Each day, Dun & Bradstreet receives 5 million database updates from over 30,000 global sources. This results in the world's largest commercial database, which can be used to improve business processes and make profitable decisions.
Tuesday, June 29, 2021
UFA modernizes vital retail and fueling solutions with SAP on Azure
The United Farmers of Alberta Co-operative Limited (UFA) is a prominent agriculture Co-operative that supplies a variety of services and products to its customers. UFA hit a roadblock when its on-premises SAP infrastructure began slowing productivity and creating errors, so they approached Microsoft for help. UFA migrated their SAP to Microsoft Azure in just over a month, eliminating performance issues, reducing software implementation times, and gaining scalability.
Fraud in the age of cybersecurity
In 2018, the World Economic Forum found that fraud and financial crime was a trillion-dollar industry-and it's still growing today. This thought leadership article highlights some startling statistics about the ubiquity of revenue loss from fraud and just how few businesses are fully protected against it.
Monday, June 28, 2021
Transformation potential infographic
Microsoft has the tools, resources, and experience to help your business manage financial risk while fighting against fraud. This infographic visually represents potential vulnerabilities and explains how fraud detection serves to eliminate them.
Tuesday, June 22, 2021
Minimize loss of revenue associated with fraud
Microsoft helps you minimize loss of revenue associated with fraud and wrongful rejections. Subscribe now to learn more!
Monday, June 21, 2021
Manage risk and reduce fraud solution overview video
Global losses from fraud topped $90 billion in 2018, with related costs near a crippling $175 billion. Unreliable processes, regulation and compliance, and many more issues add even more layers of risk to your organization. With Microsoft, you can protect your revenue with predictive data and smart automation to help optimize financial operations. Watch this video to see how Manage Financial Risk and Reduce Fraud solutions from Microsoft can help save you time, money, and your reputation.
Tuesday, June 15, 2021
Fashion retailer BESTSELLER trims fraud and loss with Dynamics 365 Fraud Protection
Like other brands across the industry, fashion retailer BESTSELLER needed a powerful solution to quickly identify and investigate potential sources of fraud and inventory loss in its thousands of stores across the globe. BESTSELLER used Microsoft Dynamics 365 Fraud Protection to spot patterns of activity that suggested fraud and remedy the situation. After a successful pilot deployment, BESTSELLER rolled out Fraud Protection across its stores in Europe and eventually the world. The company projected that it saved millions of dollars as a result, while also boosting BESTSELLER's core value of trust.
Combatting financial crime infographic
In December 2018, five federal agencies in the US issued a joint statement encouraging banks to implement innovative approaches to transform fraud operations. As a recognized leader in security, Microsoft developed an advanced AI-powered fraud protection system to rise to the challenge. This infographic outlines how Microsoft uses AI to combat cyber and financial crime.
Monday, June 14, 2021
Manage financial risk and reduce fraud pitch deck
Microsoft is devoted to providing customers with reliable data forecasting and protecting against fraud vulnerabilities. This pitch deck includes key benefits, values, and statistics so you can navigate educating your customers. Focus sections include optimizing financial operations, revenue protection, adapting to risks, and reducing costs.
Tuesday, June 8, 2021
Dynamics 365 Customer Insights demo
Learn about new Customer Insights capabilities added during Business Applications April 2019 Launch that help you engage customers, empower employees, optimize operations, and transform products.
Monday, June 7, 2021
Five trends driving the emergence of the personalized health ecosystem
As a result of the Covid-19 pandemic and subsequent global disruption, health organizations have needed to adapt to become more resilient. This article explores how organizations can contribute to a personalized health ecosystem by implementing new data-based tools and technologies.
Tuesday, June 1, 2021
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Microsoft Dynamics 365 Customer Insights allows you to leverage customer service data to create actionable insights, putting your data to work in one unified platform. Subscribe to learn more!
Monday, May 31, 2021
Learn how to enable actionable insights and take proactive action with Dynamics 365 | BRK2257
In this video learning session, see how you can leverage customer service data to create actionable insights with Microsoft Dynamics 365 Customer Insights. In addition, discover how to develop a virtual agent strategy that works in tandem with your data to deliver dynamic real time support to both customers and agents.
Tuesday, May 25, 2021
24 Hour Fitness uncovers data insights to create personalized customer experiences
Many people want to get fit, but don't know where to begin with their journey. 24 Hour Fitness teamed up with Microsoft to innovate their approach by using real data to foster stronger customer relationships. By applying data analytics and connecting across Microsoft Dynamics 365 and Azure, 24 Hour Fitness can personalize marketing messages and reach out in exciting new ways. Learn more in this video.
From Hand Sanitizers To Tacos: Microsoft Shows Us How Companies Are Using Technology To Thrive During A Pandemic
The Covid-19 pandemic changed reality on a global scale, forcing many businesses to shift their practices in fundamental ways. Microsoft held a critical role in showcasing how companies were transforming at the Business Applications Summit with a keynote discussion about how Microsoft—and the world—has adapted.
Monday, May 24, 2021
Predictive analytics infographic
This infographic outlines Microsoft's 6 principles for responsible AI. These principles include maximizing efficiency without destroying the dignity of all people, guarding against bias, and transparency. Additionally, AI must be designed for intelligent privacy and accountability so humans can undo unintended harm.
Tuesday, May 18, 2021
Use proactive market insights to drive better decision making
Proactive decision making begins with understanding customers and understanding customers begins with making the most of data. Subscribe now to learn more!
View: Use proactive market insights to drive better decision making
Rolls-Royce and Microsoft collaborate to create new digital capabilities
With over 13,000 engines in operation around the world, Rolls-Royce provides services that maintain them all at peak performance. Each engine has sensors that produce terabytes of data over long flights so making sense of that data is critical. This video highlights how Rolls-Royce utilizes Microsoft's Azure platform and Azure IoT solution accelerators to transform how they view data to improve customer relationships.
Monday, May 17, 2021
62% Of Businesses Say Self-Service BI Is Essential In 2020
This thought-provoking article from Forbes reports findings based on insights from the Dresner Advisory Services' 2020 Self-Service Business Intelligence Market Study examining market trends in BI. It highlights that self-services are an essential consideration for businesses wishing to leverage information resources and expertise to drive better decisions.
Tuesday, May 11, 2021
Allstate transforms the customer experience with Azure AI
This video explains how Allstate is transforming customer support with AI. With Azure Cognitive Services, Allstate is capturing insights from customer calls to enable a seamless customer experience.
Monday, May 10, 2021
Personalized Experiences
In today's content and product saturated marketplace, personalization is the key to standing apart from the competition. This infographic highlights the benefits of implementing an organization wide personalization strategy at scale.
Tuesday, May 4, 2021
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Make better data driven decisions and unlock personalized customer experiences. Learn more about how you can create a data culture with Microsoft by subscribing!
Monday, May 3, 2021
3 Ways to Embrace Proactive Data Ethics
In this thought leadership piece, Gartner advocates for organizations to define their ethical framework when broaching data driven initiatives. Gartner and Microsoft both stand for ethical use of data, advocating for transparency. This article clearly defines how to avoid overt or subtle missteps that may create long term reputation impacts.
Tuesday, April 27, 2021
What is Power BI?
This video shows an overview about how Power BI from Microsoft transforms data into useful information for businesses to make smarter decisions and run better. Power BI is a suite of business analytics tools to analyze data and share insights that can be accessed anywhere, with anyone, and is automatically updated in real time.
Monday, April 26, 2021
Proactive insights compliance regulation infographic
This infographic highlights the many benefits of using Microsoft's cloud-based services within Power BI. With multi-layered security, quick threat detection and response from AI signals, and the ability to proactively safeguard your data and streamline compliance to meet regulation needs, you can feel confident about where your data is being stored and secured.
Tuesday, April 20, 2021
Create enterprise grade semantic models and build powerful BI reports
Transform your valuable insights into powerful actions. Subscribe and stay informed with OCL Learning to learn more about building a long-term relationship with your customers and selling smarter.
View: Create enterprise grade semantic models and build powerful BI reports
Monday, April 19, 2021
Marston's raises the bar with Microsoft Dynamics 365 Customer Insights
Great food and good beer are always on the menu at Marston's. With nearly 200 years of experience and 1,500+ pubs in the UK, Marston's knows how important social and leisure time is, and they strive to deliver the best customer experience with Microsoft Dynamics 365 Customer Insights. See how they do it in this video.
Tuesday, April 13, 2021
UNICEF inspires donors with Microsoft Dynamics 365 Customer Insights
In 2019, UNICEF Netherlands came together with Microsoft Dynamics 365 Customer Insights to better understand, engage, and retain donors, turning them into lifetime supporters to garner critical support for UNICEF's mission. UNICEF works across 190 countries and territories to reach the most disadvantaged children and adolescents, and to protect the rights of every child, everywhere.
UNICEF and Microsoft embarked on a global partnership focused on empowering, educating, and protecting displaced children and young people through technology. Together, they are committed to scaling their unique strengths - technology, expertise, resources, and advocacy to transform the lives of vulnerable children and young people.
Integrate data apps with Teams
This infographic highlights how you can integrate the data apps you're already using with Teams. Microsoft Teams has 500+ apps so you can find your favorite or add your own. This easy integration allows you to access data from anywhere, anytime.
Monday, April 12, 2021
How Senegal and Microsoft have worked to expand educational opportunity
Because of the partnership it formed with Microsoft four years ago, the Senegal Ministry of Education was able to efficiently transition to a remote learning environment for its more than 3.5 million students. Read this customer story to see how strategic partnerships improve outcomes and prepare schools for any type of disruption.
Tuesday, April 6, 2021
Get a single view of customers in real time
Microsoft enables better decision making based on real data with a single view of customers in real time. Subscribe now!
25 Latest Teams Updates in time for Back to School
Whether your school is learning remotely, adopting hybrid learning, or adjusting plans as you go, you won't want to miss these new features—all designed with the current education systems in mind. For example, are you looking for help nurturing social and emotional wellbeing outside of the classroom, or need information on deploying and managing Teams for your school or changing up your Teams assignments? Check out new features organized by these topics, plus additional ones. You'll want to bookmark this blog!
Monday, April 5, 2021
Lululemon transforms their data platform with Power BI
In this video, learn how Lululemon uses Power BI for reporting and to grow their business globally. We hear from with Leslie Lorenz, the technology director of data and analytics, about how Microsoft helped Lululemon unify data into one immersive platform to enable better decision making.
Tuesday, March 30, 2021
Generate Value with Proactive Insights
This video shares an informative overview about how proactive insights from Microsoft transforms business operations with key insights, drives better decision making based on real data, and allows for any team member to get a single view of customers in real time.
Disruptions and opportunities: Navigating hybrid education
In the spring semester of 2020, schools were forced to pivot to remote learning due to COVID-19. The questions that arose also prompted system and school leaders to reexamine education in broader terms.
Barbara Holzapfel, VP Microsoft Education, addresses some of the shifts that are happening right now. She also highlights key findings in a new whitepaper titled, "Disruptions and Opportunities: Lessons from the spring of 2020." Have a look at this blog, which includes links to additional remote and hybrid learning resources.
Powerful alone, better together
This infographic outlines how you can build an immersive end-to-end business solution by connecting Power BI across the entire Microsoft Power Platform, as well as Office 365, Dynamics 365, Azure, and hundreds of apps. Connecting these tools allows you to glean insights anywhere to inform the best business decisions.
Monday, March 29, 2021
Disruptions and opportunities in remote learning
Schools around the world made an abrupt turn educational delivery in the spring of 2020. As with any major disruption and change—there's a lot to be learned.
This report details the research findings of nearly 800 educators and IT professionals working in education, about the positives and negatives of the shift to remote learning in spring of 2020. It explores topics such as the benefits of being "unwittingly prepared," disadvantages of being underserved, critical lessons learned, and managing the load for educators, students, and IT professionals.
Have a look.
Tuesday, March 23, 2021
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Powerful insights based on real data are at the core of informed business decisions. Subscribe now to learn more!
Seattle Seahawks play to win with smart data and intelligent insights
This video is the real world story of how Seattle Seahawks player, DeShawn Shead, used Microsoft technology as part of his recovery from a torn ACL. Coach Carroll and John Schneider of the Seahawks felt there was an untapped opportunity: using data-driven technology to helping players both in training and rehabilitation. Power BI provided suggestions as Shead worked toward recovery, building goals and monitoring progress based on real health data. With the help of Microsoft technology, he was able to return to the field stronger than ever.
Custom Air Products & Services manage HVAC manufacturing process using the Power Platform
Custom Air Products and Services is an HVAC company that needed a customized solution to track the entire lifecycle of units from "cradle-to-crate." Microsoft Power Platform had the tools they needed to fully digitize without expensive custom software. Read here to learn how the Power Platform transformed their business across 30+ usage needs.
How to raise your hand in Microsoft Teams
Classroom discussions might look a bit different online, but dialogue amongst students is an important part of learning. Watch this video for clear instructions on how Teams participants can utilize the full functionality of the Raise your hand button.
Powerful alone, better together
Together the Microsoft Power Platform empowers you to create solutions that accelerate business. The platform connects powerful tools to analyze data, automate processes, create virtual agents, and more. Find out here how your team can benefit from this powerful platform and build end-to-end business solutions.
Monday, March 22, 2021
Education reimagined with new pedagogies
How can we take what we've learned about the rapid response to remote learning and apply those insights to our current models as well as future schooling?
In this webinar, Microsoft Education VP Barbara Holzapfel leads a discussion with Michael Fullan and Joanne Quinn, Global Directors for New Pedagogies for Deep Learning. Both Fullan and Quinn believe that the disruption and reopening of schools sets a ripe environment for meaningful discussions and action to reimagine the future of learning. Listen to this thought-provoking webinar.
Tuesday, March 16, 2021
AEP Energy lights up personalized experiences with Dynamics 365 Customer Insights
AEP Energy wanted to generate useful insights to better serve their customers from decades of data spread across multiple systems. Microsoft was able to help them migrate data from more than 460,000 residential, small business, commercial and industrial customers. into the Dynamics 365 platform, making them more competitive against larger suppliers with less customer focus.
Chatbots
Virtual assistants fill an essential role in your keeping your customers engaged 24/7. This infographic highlights the how chatbots fit into enabling Always On services and how acquirable they are today.
Manage apps in Power Apps
Make the most of your Microsoft Power Apps and learn how to manage and share your apps easily. Looking to view or restore an old version? Need to update permissions? This learning module will show you how. Check it out and learn how to manage your customer applications and create environments in Power Apps.
Join the community
Microsoft Power Apps is more than an award-winning platform—it is a powerful community filled with rich resources. Connect with peers, share creativity, and learn from professionals. Meet like-minded business leaders to discover valuable insights, plus access hundreds of videos and blogs. Join the discussion today!
Monday, March 15, 2021
Leadership and policy guide for system leaders
As the global crisis of COVID-19 begins to abate, Microsoft is working closely with education systems around the world to support transitions to the next stage of schooling. This document outlines how the new technologies implemented during the crisis can continue to be used to support transitions back to school and to improve and reimagine schooling going forward. Most countries will continue working towards full connectivity distance learning readiness during the transition back to school to ensure all students have connected devices for seamless learning. These efforts will ensure all students can participate in distance and hybrid learning should school closure be necessary again.
Build a Bot in Minutes with QnA Maker #TWiCognitive
In this episode of This Week in Cognitive, host Noelle LaCharite explores how quick and easy it is to create a chatbot that can answer top-of-mind questions for employees or customers. Leveraging QnA Maker, she builds a bot in minutes from a FAQ website and even gives it some personality.
10 innovation areas that are reshaping app development
Thousands of organizations around the globe are using Microsoft Power Apps to solve challenges and boost their businesses. As these numbers grow, Microsoft has identified 10 new areas that a shaping app development. From #LessCodeMorePower to thousand app scale, see why Power Apps is changing the app world.
View: 10 innovation areas that are reshaping app development
Miami Dade
Serving almost 400 schools and over 345,000 students, this US school district has a significant task--even more so during a health pandemic that necessitates remote learning. Fortunately, the district has been ready for some time.
Read this story to learn how the district's digital initiative "allowed the county to integrate increasing amounts of technology methodically and effectively into the classroom" which ultimately gave educators and students access to and experience with technology before the pandemic required it.
Resilience and transformation for the future of learning
Due to the global pandemic, nearly every school district has at least dabbled in distance learning. This document shares key learnings and examples of districts' responses last year when the health crisis necessitated remote teaching and learning. Use this implementation guide to inform planning for the next steps—what does future remote and hybrid learning look like? What should future models of learning incorporate?
View: Resilience and transformation for the future of learning
Monday, March 8, 2021
The Salvation Army Switzerland deepens relationships with supporters through a CRM-based loyalty program
When the Salvation Army Switzerland needed a way to better understand and connect with donors and patrons, they worked with a Microsoft partner to create a loyalty program app with Microsoft Power Apps. The organization uses Dynamics 365 to glean insights from their data to inform where to open new stores, how to better manage secondhand shops, and to strengthen relationships with patrons.
Scale as you grow with Power Apps
This brief video shows you how Microsoft Power Apps helps your business, developing at scale with quality and security. Whether your business needs a thousand apps or just a few, Power Apps capabilities enable you with agility and speed. Learn more here:
Wednesday, March 3, 2021
Teams large gallery view and together mode
One of the aspects students and teachers miss about remote learning is being together in the same space. With Microsoft Teams Large Gallery and Together Mode, everyone appears together—virtual high fives are encouraged!
Watch this short video for a quick tip on how to use these new features—and get your students together again.
24 Hour Fitness uncovers data insights to create personalized customer experiences
24 Hour Fitness stands out in a crowded wellness industry not just for its innovative approach to fitness but for its personalized approach to member services. The company is applying data analytics to member marketing by connecting Microsoft Dynamics 365 with Adobe Experience Cloud hosted on Microsoft Azure to personalize messages to millions of members at its 400-plus US health clubs.
Tuesday, March 2, 2021
Building for success at the Firstline of business
This thought leadership piece from Harvard Business Review dives into how Firstline Workers can drive success for business—if they have the right tools and technologies. However, many organizations say they have gaps in creating this connection with their workforce. Learn more about how you can empower your team. Read on:
Prepare for hybrid learning environment with free Teams tutorials
Whether in the classroom, remote, or hybrid, Microsoft Teams is a teaching and learning platform designed for today's education.
Microsoft has created interactive demonstrations of Teams to help you get started quickly, with one customized for teachers and another for parents and students. These tutorials highlight useful features of Teams for everyone—have a look.
Introduction to Power Apps - Learn
Discover Microsoft Power Apps and what the platform can do for you. Explore the different type of apps you can develop for different business needs and learn which one is right for you. Read a customer success story and watch a video to get started. Check out the manual here:
(Transform) Preparing for the future: Transform your Firstline Workforce digitally
Prepare for the future by transforming your Firstline Workforce digitally. Drive productivity, streamline communication, and maximize efficiency. Give your Firstline Workers the Microsoft tools they need to succeed. Check out this infographic to discover statistics that will help you get started.
View: (Transform) Preparing for the future: Transform your Firstline Workforce digitally
Modern teaching and learning
The reality is every education system will have a mix of readiness for all three stages of remote learning. Whether schools are at full connectivity, no connectivity, or emerging connectivity, as the majority are, having one process supports transformation across a whole system or country.
This document outlines Microsoft's strategy for providing one process for supporting all three stages of readiness for remote learning. Interested in getting started? We can help.
Monday, March 1, 2021
Kelly Roofing uses PowerApps to capture photos at work sites
A roofing contractor needed a task-focused mobile solution to file project status updates quickly. Low connectivity areas, plus 100 work orders-a-week slowed down the process and added a hefty after-hours workload. Kelly Roofing needed a cost-effective solution that worked with their existing system. Enter Microsoft Power Apps. Within a few weeks their custom app transformed their business. Read their success story to learn how Power Apps decreased their processing time by 91% and boosted customer satisfaction.
Making Firstline Workers the new focus for digital transformation
This survey created by Harvard Business Review in partnership with Microsoft highlights why Firstline Workforces can help enable digital transformation for organizations. Of 600 global executives, 88% say digital transformation has increased the need to equip Firstline Workers with additional digital tools. Learn what else they had to say and how you can help your Firstline Workers be part of your transformation.
View: Making Firstline Workers the new focus for digital transformation
Wednesday, February 24, 2021
Teams for Firstline Workers: collaboration for workers, everywhere
Microsoft Teams collaboration tools like Shifts and Kaizala can help your Firstline Workers communicate more easily and boost productivity. This article goes into these specific tools and how you can use them to reach workers who interact with retail customers or handle field service support.
Deliver connected and empathetic customer experiences
Deliver connected and empathetic customer experiences.
Tuesday, February 23, 2021
Tivoli Gardens delights guests with Dynamics 365 Customer Insights
Tivoli Gardens, the world's second-oldest and the most beloved amusement park in Europe, continues its long tradition of imagination and innovation with Dynamics 365 Customer Insights.
Implementing Role Based Security In Your PowerApps App
This tutorial gives an overview of how to implement active directory group membership-based permissions in an app. Follow the steps to get a blueprint for implementing any custom connector in the Power Apps environment. Start here:
Back to school update with Puyallup SD
The traditional educational environment was forced to change this past year, but some school districts already saw the need for transformation, even before COVID required it.
The Puyallup School District in Washington state successfully shifted to remote learning last spring through widespread access to devices, integrated technologies, virtual trainings, and open collaboration for more than 23,000 students with Microsoft Education. Read this blog to learn how they did it.
Administering a Power Apps and Power Automate enterprise deployment whitepaper
Strategize how to launch and manage an enterprise Power Apps deployment with this whitepaper on Microsoft Power Apps and Microsoft Power Automate. Written for business decision makers responsible for planning, securing, deploying, and supporting applications, it provides a high-level overview of the Power Platform before diving deeper into specific areas such as architecture, security, analytics, and deployment using Azure DevOps.
View: Administering a Power Apps and Power Automate enterprise deployment whitepaper
Glassybaby empowers Firstline Workers with Office 365
Glassybaby is a company that started with the founder and grew to 400 employees. Microsoft 365 empowers their Firstline Workers to work more efficiently, save time, connect instantly, build culture and community, and spend more time with customers. This video shows how.
Monday, February 22, 2021
Technology blueprint for implementing remote learning
Use this detailed guidance document in coordination with the Implementation Guide PPT shared yesterday. This guide offers deeper insight how to implement remote learning as is organized by each specific "Layer" of the Technology Blueprint Implementation—such as Connectivity, Devices, Learning Platform, Learning Resources, and Analytics.
Remote learning technology blueprint
This deck provides specifics of the technology blueprint implementation of remote learning, accompanied by a more detailed guidance document to implementing remote learning across large education systems. Sectioned by connectivity, devices, learning platform, learning resources, and analytics—it's designed for an implementation team to engage with specific materials as needed.
Wednesday, February 17, 2021
Enable Always On Service
Enabling Always On service empowers agents and operations to provide an efficient personalized response across channels. This video highlights the many benefits your organization and customers will enjoy when you use powerful tools from Microsoft.
Empowering the Firstline Workforce: Forbes Insights
Empowering Firstline Workers with the digital tools and platforms they need to serve customers, share information and improve productivity creates a competitive advantage. Learn how companies are engaging and empowering their workers in this report from Forbes Insights and Microsoft.
Tuesday, February 16, 2021
Remote Assist
Remote Assist empowers technicians to collaborate more efficiently by working together from different locations with Dynamics 365. This infographic highlights the many benefits to employee productivity and customer satisfaction.
Why you neeed to empower your FirstLine Workforce now
Microsoft 365 combines intuitive best-in-class productivity apps with intelligent cloud services to empower your Firstline Workforce. This infographic highlights stats that demonstrate why it's crucial to give your workforce the solutions they need to succeed.
Distance learning strategic plan
The Microsoft Education Transformation Framework is an evidence-based model for designing system changes and leveraging technology to support that change.
UNESCO's Global Education Coalition aims to help countries mobilize resources and implement solutions to provide education remotely, as well as seek equitable solutions and universal access. It also aims to avoid overlapping efforts and facilitate the return of student to school when appropriate.
Have a look at this strategic plan and use it as the framework for your organization's distance learning outline.
Three ways to make an app
Launch apps right away with Microsoft Power Apps. Pre-built templates and drag-and-drop simplicity give you the power to build apps now. When your business needs quick app deployment to keep ahead of the curve, Power Apps offers three easy ways to make your ideas a reality—using a blank slate, a data-driven model, or a template. See how you can get started:
Speed up the process: develop an app in hours
This brief video shows how Microsoft Power Apps accelerates the process for building custom applications. Learn how to turn your creative ideas into a mobile or web application quickly. Instead of months, Power Apps can help you get your app up and running in a few hours. The simple drag-and-drop elements and pre-built templates accelerate app development. Learn how to build and deploy apps fast to extend value and agility for your business.
Monday, February 15, 2021
Subscribe Now!
Connect and engage your Firstline Workers with tools and technology to help them drive your business's digital transformation.
Hong Kong Teaches Students with Remote Learning
Last spring, the global pandemic forced schools around the world to experiment with online learning. Schools that leverage technology to elevate education are finding the most success with this transition. Microsoft Hong Kong's #FutureReady Limitless Learning Program supported over 50,000 teachers and 800,000 students from all 1,000 primary and secondary schools in Hong Kong. Read this blog to see how they did it.
Fresno & EdWeek on hybrid learning
"If we had known the pandemic was coming, we probably wouldn't have done it much differently than we did," shares Kurt Madden of the Fresno Unified School District, the fourth-largest in California. In this webinar, Madden and his colleague Philip Neufeld share how their school district was already implementing elements from the Microsoft Class of 2030 Report and the Microsoft Education Transformation Framework to address future readiness. They were in the midst of transitioning their teaching and learning when the pandemic hit. Even with 90% of their students at poverty level, the district managed to minimize disruption and positioned themselves to successfully navigate with a focus on overall well-being, quality teaching, and health and safety. Listen to this webinar for inspirational insight. You also have the option of reading the transcript of the webinar.
Tuesday, February 9, 2021
Closing skills gaps in manufacturing
For manufacturers to capture the value of the rise of digital industrial technology, they need to ensure their workforce has the right skills and the right tools. Microsoft has the solutions you need to upskill and equip your Firstline Workforce. Help them access the digital and soft skills to use modern tools and keep pace with change. Read on to learn how:
TruGreen's new take on technology—a catalyst for greener lawns and happier customers
Recently TruGreen, America's largest lawn care company, embarked on an all-up digital transformation—driving towards a culture of continuous innovation for its customers and associates. In this video, company CIO Ayman Taha talks about teaming up with Microsoft to develop a new AI-enabled virtual agent bot and augment its customer self-service mobile app with AI driven image recognition.
Grocery chain in northern California and southern Oregon boosts customers relationships with custom app
A grocery chain needed a faster, more robust system for managing new product requests. Microsoft Power Apps was the solution. Quickly and easily developed in ten days, the new app not only saved time, but it also boosted revenue through streamlined, product-ordering flow. Find out why it's also popular with customers, and read their success story here:
Education reimagined
We are experiencing a paradigm shift in education. Fueled by a continually-increasing demand for student centered learning and continuing advances in digital technology—and now healthy and safety concerns by the fallout of COVID-19—stakeholders are transforming education across entire systems.
This paper explores the changing landscape of education. It navigates the disruption, transition, and reimagining phases of teaching and learning, with data, examples, and recommendations for each step.
Build applications without breaking the bank
This brief video shows how Microsoft Power Apps can engage employees, improve efficiencies, and solve unique business challenges, all while saving money. Cut down on maintenance costs with the fully managed platform and discover the impressive ROI numbers for further savings.
Monday, February 8, 2021
Driving employee engagement and empowering Firstline Workers
It's inspiring to see how industry leaders like IKEA are driving higher levels of employee engagement and enhancing the customer experience by putting tools like Microsoft Teams into the hands of their Firstline Workforce. IKEA uses Microsoft tools to connect everyone in the organization with familiar features like chat and video calls and digitizing Firstline processes such as shift management to save time and cost.
Remote learning tips playlist
This series includes just over 50 short "how to" video tutorials that tackle specific remote learning tasks and tips, such as how to create a class Team, how to create an attendance report in Teams, how to add a quiz or poll and more. Great reference videos—you'll want to bookmark these!
Wednesday, February 3, 2021
Wiltshire Council improves services for 470,000 residents with Dynamics 365
In 2017, Wiltshire Council wanted to create a digital platform that made them less reactive and more predictive to their customer's needs. Microsoft Dynamics 365 helped them streamline their user experience and automate many of their back-office processes, allowing them to respond to customer needs faster.
Fruit of the Loom thrives in digital era with Microsoft 365 Enterprise
How does Fruit of the Loom get every employee to understand that they can make a difference and ensure that they have the right tools to meet that goal? By bringing digital transformation from the Firstline Workforce to the executive suite with Microsoft 365. Watch this video for their story.
Tuesday, February 2, 2021
You Can Create Free Screen Recordings in Your Browser with Microsoft Stream
Did you know you can create videos from a computer screen--no matter the device? Microsoft Stream lets you easily create, edit and animate videos and then share with certain people; for example, classrooms or districts.
In this bite-sized video, learn tips and tricks on using Microsoft Steam. Watch to learn how to record, edit, and trim video, and also easily add animation.
Your customers can comment, like, and re-share on their social media.
Australian Red Cross rolls out self-isolator outreach platform in less than a week
Since the COVID-19 crisis hit, one of the Australian Red Cross' important tasks has been maintaining contact with vulnerable self-isolators. With an archaic, error-prone client case system, they turned to Microsoft partner Velrada to develop a system to efficiently connect volunteers to essential tasks. Read more about how Dynamics 365 streamlined communication to deliver psychological first aid to those in need.
Leonard Cheshire supports people to live, learn, and work independently with the help of Power Apps and Dynamics 365
Leonard Cheshire is a major nonprofit that is removing barriers to independent living, learning, and working for people with disabilities. Using Microsoft Power Apps, the organization is building a complete, cohesive platform for modern, streamlined operations. After many years of disparate technologies, Leonard Cheshire staff now work on a common platform with a single view of the information they need. See their success story here:
Empowering Firstline Workers to gain a competitive edge
Firstline Workers are like brand ambassadors. They are of major importance to your organization. When you empower these workers, benefits are quick to follow. In this report from Harvard Business Review and Microsoft, discover how you can get a competitive edge by giving your team the tools and technology they need to drive business transformation.
Connected Field Service
Discover the benefits to your organization when you use the Microsoft connected field service.
Monday, February 1, 2021
Innovation for everyone
Overcome obstacles to innovation and see how Microsoft Power Apps modernizes the app creation process. Accelerate development to build apps without risk, deploy quickly, integrate data, and infuse AI. As IT moves towards low-code solutions, you can become an agile, data-first company with Power Apps. Learn how:
Transform with modern tools
Sharpen your competitive edge by empowering your Firstline Workers with the tools and technology they need to save time and be efficient, so they can focus on what matters most.
Wednesday, January 27, 2021
Create flexible operations to match customer demand
Create flexible operations to match customer demand.
Faster together: How citizens plus pros are reshaping app dev with low code
In this digital briefing, learn how IT teams are embracing citizen development within their organizations. Join the excitement surrounding low-code solutions among IT staff and explore best practices for creating teams that encourage collaboration between citizen and professional developers. Start your app journey here.
Tuesday, January 26, 2021
Firstline Workers Competitive Edge
Boost your Firstline Workers' competitive edge with best-in-class cloud-based productivity software Discover the Microsoft tools that can help you streamline business, improve the bottom line, protect data, and transform collaboration. Review this infographic for more.
Reliable Electric: Power platform customer story
This case study tells the success story of Lars Peterson, a citizen developer and general manager at Reliable Electric in Canada. Teaching himself Power Apps, Microsoft Flow, and SQL, Lars built a simple but powerful app that accelerates the bidding process for electricians. Ultimately, his company replaced proprietary bidding software that cost $2,000 per seat, transforming the business and improving the bottom line. Learn how you can start saving, too.
Get Help Putting Technology in Your School
When it comes to determining the right technology for your school, there is a lot to consider. This flyer helps prospects understand the whole picture including the costs, benefits and the additional free, learning tools Microsoft offers.
At the bottom of the flyer there is space to include your company logo, a brief description of how you can support onboarding new technology, and a link to your website.
Always-on customer engagement: It's not just omnichannel anymore
The evolution of the customer experience means that companies need to treat every engagement opportunity as essential to earning and maintaining customer loyalty. This article from Dynamics 365 Principal Technical Specialist Tom Depew explains how Microsoft approaches meeting this goal for end users with Always On service.
How Microsoft and Google Measure Up in the Classroom
Use this educational eBook to learn how Microsoft and Google compare in six areas where they are working to support schools in improving student outcomes. Both companies endorse the development of STEM skills, provide tools and training for teachers, offer affordable pricing, and work to ensure student privacy and security. See how Microsoft takes school technology solutions one step further and learn how Microsoft Education is a good fit for your school.
This eBook enables prospects to get a quick glance at the benefits both companies provide through their products and then help them to evaluate the best tools for their needs.
Monday, January 25, 2021
Leverage existing talent: empower your team to develop apps
This video shows how you can enable your current team to build application solutions with advanced functionality using Microsoft Power Apps. Its visual approach is intuitive and simple, yet flexible and powerful. This low-code platform has capabilities for both citizen and pro developers. Unleash your IT team to collaborate with fully supported end-to-end, low-code development. Learn more here:
Mattress Firm associates collaborate with Microsoft 365 to improve in-store, digital customer experience
Firstline Workers need options and the right tools to provide customers with the best experience—in-store or online. In this video, hear how Mattress Firm, a large-scale specialty mattress retailer, used Microsoft 365 to overcome the challenges of missed communication and scattered information. Unifying in a cloud platform allowed Mattress Firm to empower workers with a more authentic connection and better information.
Wednesday, January 20, 2021
How virtual agents transform the customer experience
Design a better, more positive customer experience and build customer engagement by leveraging intelligent chatbot technology when you enable Always On service. Read this blog post to learn how Dynamics 365 Virtual Agent for Customer Service offers best in class Microsoft AI-enabled chatbot and analytics technology for one, easy to implement customer service solution.
Invest in Firstline Workers to drive growth
Minimize risk and grow your business with the right technology. Learn how to empower your Firstline Workers by subscribing!
Tuesday, January 19, 2021
Meet the Power Apps Champions
Microsoft Power Apps empowers citizen developers to build and share custom, professional applications that solve their business challenges. In this blog, you'll see the stories of citizen developers who built apps and became Power Apps Champions.
3 Keys to Security and Compliance for Your School
The implementation of technology in schools supports personalized learning and drives student-centered outcomes. However, it also broadens the school's digital landscape, which can make schools a target for cyberattacks. In fact, 60 percent of US K-12 data breaches in 2018 included student data.
What's more, schools are filled with inquisitive minds and students and teachers often use any available technology to fulfill their learning needs. This further opens the door to breaches through unsecured apps and devices. As a result, many schools choose to automate their defenses against outside threats through intelligent technology.
Share this eBook with your prospects to educate them on the steps they can take to protect their schools with the adoption of intelligent technology.
Customer Service Trends
Customers' expectations for the service your organization delivers is evolving as rapidly as the technology to deliver it. This infographic highlights some of the key standards Microsoft can help you achieve.
Stretch your Budget with Classroom-Ready Devices
High school and middle school aged students need the right tools to help prepare them for their next phase in life. Empower students with the latest technology and help inspire their creativity, communication and collaboration.
Windows 10 devices start at the affordable price of $219 and come with free access to Microsoft Office 365 Education—supporting and nurturing the learning styles of every student.
Customize this flyer and share through your social media channels.
Samit Saini's Power Apps journey at Heathrow
This video captures the journey of Samit Saini, a security officer at London Heathrow Airport and who discovered Microsoft Power Apps. As a novice, he easily created useful, time-saving applications. Now, as a member of the IT team, he teaches others to do the same. See how Samit and Power Apps led digital transformation.
Monday, January 18, 2021
Employee engagement soars as Shell energizes internal communication with Office 365
Royal Dutch Shell is an international energy company that strives to deliver more, cleaner energy solutions for its customers around the world. To help engage and unite its 84,000 employees to achieve this goal, Shell deployed Microsoft Office 365 and used Microsoft Stream, Yammer, and SharePoint Online to communicate with employees in a more personalized and collaborative way. With these solutions, they also grew thriving internal communities and revitalized its intranet. These changes empower staff to generate interactive, impactful communications that drive corporate allegiance, productivity, and innovation.
Tuesday, January 12, 2021
10 ways Firstline Workers can use Teams
Microsoft Teams is tailored with capabilities to connect everyone in your company from the C-suite to the Firstline in one digital workspace. These capabilities are built for your customer support staff, IT help desk, store associates, and more. In this article, learn 10 ways that shift workers can use Teams to improve communication and collaboration while saving time and costs.
Digital tools to empower Firstline Workers
Firstline Workers are behind the counter, on-site, in clinics, on the phone, and working directly with customers. In this infographic, learn how Microsoft digital tools can help empower this workforce to maximize their impact.
Create customers for life | Dynamics 365 Customer Service
This video showcases how Microsoft Dynamics 365 streamlines the process to delivering a complete and fulfilling customer service interaction with fast, personalized, intelligent support.
Get started with Power Apps - Learn
Ready to create your first app? Learn the basics of Microsoft Power Apps and how you can make your business more efficient. Explore the different technologies and easily build an app:
A New Generation of Intelligent Chatbots Will Transform the Way Services Are Delivered
Chatbots are already used by many organizations, but their flexibility, functionality and value can vary widely. As you consider the adoption of virtual agent technology in your own enterprise, you need to be sure you've done your homework at the front end to understand what problems you want to solve and what business results you hope to achieve. This article from Forbes examines best practices for implementing virtual agents in your organization.
Monday, January 11, 2021
4 reasons small businesses should innovate with Power Apps
This infographic demonstrates how Microsoft Power Apps can help businesses empower their workforce, save money building apps, simplify the development process, and scale quickly without compromising quality or security. Learn more:
View: 4 reasons small businesses should innovate with Power Apps
Microsoft Teams for Firstline Workers
People build a relationship with your company, products, services, and brand through Firstline Workers. Make sure that your Firstline Workers are empowered to maximize their impact. One way you can do that is through Microsoft Teams, which has features to help your employees achieve even more. Check out this video to learn what Teams can do for you.
Wednesday, January 6, 2021
Personalized Experiences
In today's content and product saturated marketplace, personalization is the key to standing apart from the competition. This infographic highlights the benefits of implementing an organization wide personalization strategy at scale.
Deliver always-on service with Dynamics 365 Virtual Agent for Customer Service
Discover how Microsoft Dynamics 365 Customer Service Insights and Power Virtual Agents delivers a 360-degree view of your service operation, along with machine-learned insights to help use data to make smarter decisions about what to optimize or automate in order to deliver exceptional customer service.
Empowering and securing your Firstline Workforce
This eBook is geared towards helping you proactively equip Firstline Workers. With access to the tools and technology, they'll be able to be productive and start with a strong foundation. Learn how Azure Active Directory from Microsoft can help.
Use these 4 keyboard shortcuts in Windows 10!
What teacher doesn't want to save time and simplify their daily routine? Use this insightful customer video to provide time-saving tips with Windows 10 shortcuts. Take quick screenshots, easily access the Windows Ink Workspace, and display student and teacher content—all on the same screen.
This less-than-two minute video seamlessly addresses common pain points and frustrations. Your customers can easily comment, like, and re-share on their social media.
Tuesday, January 5, 2021
Personalized Experiences
In today's content and product saturated marketplace, personalization is the key to standing apart from the competition. This infographic highlights the benefits of implementing an organization wide personalization strategy at scale.
3 real-life lessons in transforming learning with technology
Student-centered opportunities and experiences help students get in touch with who they want to be and what they want to accomplish in the world. However, these approaches to learning are high in demand, but also low in supply.
What's more, school districts today are challenged with accommodating a wide variety of students with different learning abilities. Fortunately, Windows 10 devices help students, of all skill levels, collaborate, communicate, and express their creativity.
Use this gated eBook to demonstrate how Windows 10 devices help enhance students' stake in the learning process. Customers will learn about successful, district-wide implementations where schools took a data-driven approach to drive greater learning outcomes.
View: 3 real-life lessons in transforming learning with technology
Empowering a Firstline Worker
This three-minute video outlines a day in the life of a retail associate using Microsoft 365 to make his job easier. This associate is able to use Teams, swap shifts, communicate with the manager, and more. See examples of how these solutions could be right for your organization.
The value of low-code: turn your bright ideas into brilliant apps
This video is a quick introduction to low-code capabilities and how Microsoft Power Apps uses this technology to empower businesses to create innovative apps. Discover how to reduce inefficiencies and solve business challenges by quickly and easily creating custom applications.
Monday, January 4, 2021
Subscribe now!
Discover how you can build agile business processes and transform your organization.
Manage risk and reduce fraud solution overview video
Global losses from fraud topped $90 billion in 2018, with related costs near a crippling $175 billion. Unreliable processes, regulation and compliance, and many more issues add even more layers of risk to your organization. With Microsoft, you can protect your revenue with predictive data and smart automation to help optimize financial operations. Watch this video to see how Manage Financial Risk and Reduce Fraud solutions from Microsoft can help save you time, money, and your reputation.
Friday, January 1, 2021
Combatting financial crime infographic
In December 2018, five federal agencies in the US issued a joint statement encouraging banks to implement innovative approaches to transform fraud operations. As a recognized leader in security, Microsoft developed an advanced AI-powered fraud protection system to rise to the challenge. This infographic outlines how Microsoft uses AI to combat cyber and financial crime.
The NQCranes Story—Game Changing Microsoft Cloud ERP
Stephen Goodson, IT manager at NQCranes, worked with his Microsoft partner to envision and create an ideal tomorrow for his company—a future that successfully connected their 60 technicians to their more than 15,000 pieces of equipment. After trying several different applications, Microsoft 365 Business Central was the only whole platform that could be fully integrated to meet their needs.
After choosing Microsoft 365 Business Central, the comprehensive, cloud ERP platform for mid-sized enterprises, the entire company was able to access data quickly, eliminate many manual processes, and improve visibility across all reporting.
5 Signs a Company has Outgrown its Accounting Solution
This infographic highlights five tell-tale signs that demonstrate when a business has outgrown its accounting software. For example, siloed systems, complicated reporting, and duplicate entries are just a few of the symptoms to watch out for. What's more, learn how to grow beyond the limits of accounting software and how to start a free trial!
Read about these signs, and more:
- Siloed and disconnected systems.
- Complicated reporting
- Duplicate entries and errors
- Utilization of spreadsheets for accounting
- Lack of audit trails
View: 5 Signs a Company has Outgrown its Accounting Solution
Low-code drives business transformation
This infographic shows how Microsoft Power Apps uses low code to help you save money and time for your business. See why Forrester named Microsoft a leader in low-code development platforms, and discover the benefits of Power Apps here.
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