Wednesday, February 24, 2021
Teams for Firstline Workers: collaboration for workers, everywhere
Microsoft Teams collaboration tools like Shifts and Kaizala can help your Firstline Workers communicate more easily and boost productivity. This article goes into these specific tools and how you can use them to reach workers who interact with retail customers or handle field service support.
Deliver connected and empathetic customer experiences
Deliver connected and empathetic customer experiences.
Tuesday, February 23, 2021
Tivoli Gardens delights guests with Dynamics 365 Customer Insights
Tivoli Gardens, the world's second-oldest and the most beloved amusement park in Europe, continues its long tradition of imagination and innovation with Dynamics 365 Customer Insights.
Implementing Role Based Security In Your PowerApps App
This tutorial gives an overview of how to implement active directory group membership-based permissions in an app. Follow the steps to get a blueprint for implementing any custom connector in the Power Apps environment. Start here:
Back to school update with Puyallup SD
The traditional educational environment was forced to change this past year, but some school districts already saw the need for transformation, even before COVID required it.
The Puyallup School District in Washington state successfully shifted to remote learning last spring through widespread access to devices, integrated technologies, virtual trainings, and open collaboration for more than 23,000 students with Microsoft Education. Read this blog to learn how they did it.
Administering a Power Apps and Power Automate enterprise deployment whitepaper
Strategize how to launch and manage an enterprise Power Apps deployment with this whitepaper on Microsoft Power Apps and Microsoft Power Automate. Written for business decision makers responsible for planning, securing, deploying, and supporting applications, it provides a high-level overview of the Power Platform before diving deeper into specific areas such as architecture, security, analytics, and deployment using Azure DevOps.
View: Administering a Power Apps and Power Automate enterprise deployment whitepaper
Glassybaby empowers Firstline Workers with Office 365
Glassybaby is a company that started with the founder and grew to 400 employees. Microsoft 365 empowers their Firstline Workers to work more efficiently, save time, connect instantly, build culture and community, and spend more time with customers. This video shows how.
Monday, February 22, 2021
Technology blueprint for implementing remote learning
Use this detailed guidance document in coordination with the Implementation Guide PPT shared yesterday. This guide offers deeper insight how to implement remote learning as is organized by each specific "Layer" of the Technology Blueprint Implementation—such as Connectivity, Devices, Learning Platform, Learning Resources, and Analytics.
Remote learning technology blueprint
This deck provides specifics of the technology blueprint implementation of remote learning, accompanied by a more detailed guidance document to implementing remote learning across large education systems. Sectioned by connectivity, devices, learning platform, learning resources, and analytics—it's designed for an implementation team to engage with specific materials as needed.
Wednesday, February 17, 2021
Enable Always On Service
Enabling Always On service empowers agents and operations to provide an efficient personalized response across channels. This video highlights the many benefits your organization and customers will enjoy when you use powerful tools from Microsoft.
Empowering the Firstline Workforce: Forbes Insights
Empowering Firstline Workers with the digital tools and platforms they need to serve customers, share information and improve productivity creates a competitive advantage. Learn how companies are engaging and empowering their workers in this report from Forbes Insights and Microsoft.
Tuesday, February 16, 2021
Remote Assist
Remote Assist empowers technicians to collaborate more efficiently by working together from different locations with Dynamics 365. This infographic highlights the many benefits to employee productivity and customer satisfaction.
Why you neeed to empower your FirstLine Workforce now
Microsoft 365 combines intuitive best-in-class productivity apps with intelligent cloud services to empower your Firstline Workforce. This infographic highlights stats that demonstrate why it's crucial to give your workforce the solutions they need to succeed.
Distance learning strategic plan
The Microsoft Education Transformation Framework is an evidence-based model for designing system changes and leveraging technology to support that change.
UNESCO's Global Education Coalition aims to help countries mobilize resources and implement solutions to provide education remotely, as well as seek equitable solutions and universal access. It also aims to avoid overlapping efforts and facilitate the return of student to school when appropriate.
Have a look at this strategic plan and use it as the framework for your organization's distance learning outline.
Three ways to make an app
Launch apps right away with Microsoft Power Apps. Pre-built templates and drag-and-drop simplicity give you the power to build apps now. When your business needs quick app deployment to keep ahead of the curve, Power Apps offers three easy ways to make your ideas a reality—using a blank slate, a data-driven model, or a template. See how you can get started:
Speed up the process: develop an app in hours
This brief video shows how Microsoft Power Apps accelerates the process for building custom applications. Learn how to turn your creative ideas into a mobile or web application quickly. Instead of months, Power Apps can help you get your app up and running in a few hours. The simple drag-and-drop elements and pre-built templates accelerate app development. Learn how to build and deploy apps fast to extend value and agility for your business.
Monday, February 15, 2021
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Connect and engage your Firstline Workers with tools and technology to help them drive your business's digital transformation.
Hong Kong Teaches Students with Remote Learning
Last spring, the global pandemic forced schools around the world to experiment with online learning. Schools that leverage technology to elevate education are finding the most success with this transition. Microsoft Hong Kong's #FutureReady Limitless Learning Program supported over 50,000 teachers and 800,000 students from all 1,000 primary and secondary schools in Hong Kong. Read this blog to see how they did it.
Fresno & EdWeek on hybrid learning
"If we had known the pandemic was coming, we probably wouldn't have done it much differently than we did," shares Kurt Madden of the Fresno Unified School District, the fourth-largest in California. In this webinar, Madden and his colleague Philip Neufeld share how their school district was already implementing elements from the Microsoft Class of 2030 Report and the Microsoft Education Transformation Framework to address future readiness. They were in the midst of transitioning their teaching and learning when the pandemic hit. Even with 90% of their students at poverty level, the district managed to minimize disruption and positioned themselves to successfully navigate with a focus on overall well-being, quality teaching, and health and safety. Listen to this webinar for inspirational insight. You also have the option of reading the transcript of the webinar.
Tuesday, February 9, 2021
Closing skills gaps in manufacturing
For manufacturers to capture the value of the rise of digital industrial technology, they need to ensure their workforce has the right skills and the right tools. Microsoft has the solutions you need to upskill and equip your Firstline Workforce. Help them access the digital and soft skills to use modern tools and keep pace with change. Read on to learn how:
TruGreen's new take on technology—a catalyst for greener lawns and happier customers
Recently TruGreen, America's largest lawn care company, embarked on an all-up digital transformation—driving towards a culture of continuous innovation for its customers and associates. In this video, company CIO Ayman Taha talks about teaming up with Microsoft to develop a new AI-enabled virtual agent bot and augment its customer self-service mobile app with AI driven image recognition.
Grocery chain in northern California and southern Oregon boosts customers relationships with custom app
A grocery chain needed a faster, more robust system for managing new product requests. Microsoft Power Apps was the solution. Quickly and easily developed in ten days, the new app not only saved time, but it also boosted revenue through streamlined, product-ordering flow. Find out why it's also popular with customers, and read their success story here:
Education reimagined
We are experiencing a paradigm shift in education. Fueled by a continually-increasing demand for student centered learning and continuing advances in digital technology—and now healthy and safety concerns by the fallout of COVID-19—stakeholders are transforming education across entire systems.
This paper explores the changing landscape of education. It navigates the disruption, transition, and reimagining phases of teaching and learning, with data, examples, and recommendations for each step.
Build applications without breaking the bank
This brief video shows how Microsoft Power Apps can engage employees, improve efficiencies, and solve unique business challenges, all while saving money. Cut down on maintenance costs with the fully managed platform and discover the impressive ROI numbers for further savings.
Monday, February 8, 2021
Driving employee engagement and empowering Firstline Workers
It's inspiring to see how industry leaders like IKEA are driving higher levels of employee engagement and enhancing the customer experience by putting tools like Microsoft Teams into the hands of their Firstline Workforce. IKEA uses Microsoft tools to connect everyone in the organization with familiar features like chat and video calls and digitizing Firstline processes such as shift management to save time and cost.
Remote learning tips playlist
This series includes just over 50 short "how to" video tutorials that tackle specific remote learning tasks and tips, such as how to create a class Team, how to create an attendance report in Teams, how to add a quiz or poll and more. Great reference videos—you'll want to bookmark these!
Wednesday, February 3, 2021
Wiltshire Council improves services for 470,000 residents with Dynamics 365
In 2017, Wiltshire Council wanted to create a digital platform that made them less reactive and more predictive to their customer's needs. Microsoft Dynamics 365 helped them streamline their user experience and automate many of their back-office processes, allowing them to respond to customer needs faster.
Fruit of the Loom thrives in digital era with Microsoft 365 Enterprise
How does Fruit of the Loom get every employee to understand that they can make a difference and ensure that they have the right tools to meet that goal? By bringing digital transformation from the Firstline Workforce to the executive suite with Microsoft 365. Watch this video for their story.
Tuesday, February 2, 2021
You Can Create Free Screen Recordings in Your Browser with Microsoft Stream
Did you know you can create videos from a computer screen--no matter the device? Microsoft Stream lets you easily create, edit and animate videos and then share with certain people; for example, classrooms or districts.
In this bite-sized video, learn tips and tricks on using Microsoft Steam. Watch to learn how to record, edit, and trim video, and also easily add animation.
Your customers can comment, like, and re-share on their social media.
Australian Red Cross rolls out self-isolator outreach platform in less than a week
Since the COVID-19 crisis hit, one of the Australian Red Cross' important tasks has been maintaining contact with vulnerable self-isolators. With an archaic, error-prone client case system, they turned to Microsoft partner Velrada to develop a system to efficiently connect volunteers to essential tasks. Read more about how Dynamics 365 streamlined communication to deliver psychological first aid to those in need.
Leonard Cheshire supports people to live, learn, and work independently with the help of Power Apps and Dynamics 365
Leonard Cheshire is a major nonprofit that is removing barriers to independent living, learning, and working for people with disabilities. Using Microsoft Power Apps, the organization is building a complete, cohesive platform for modern, streamlined operations. After many years of disparate technologies, Leonard Cheshire staff now work on a common platform with a single view of the information they need. See their success story here:
Empowering Firstline Workers to gain a competitive edge
Firstline Workers are like brand ambassadors. They are of major importance to your organization. When you empower these workers, benefits are quick to follow. In this report from Harvard Business Review and Microsoft, discover how you can get a competitive edge by giving your team the tools and technology they need to drive business transformation.
Connected Field Service
Discover the benefits to your organization when you use the Microsoft connected field service.
Monday, February 1, 2021
Innovation for everyone
Overcome obstacles to innovation and see how Microsoft Power Apps modernizes the app creation process. Accelerate development to build apps without risk, deploy quickly, integrate data, and infuse AI. As IT moves towards low-code solutions, you can become an agile, data-first company with Power Apps. Learn how:
Transform with modern tools
Sharpen your competitive edge by empowering your Firstline Workers with the tools and technology they need to save time and be efficient, so they can focus on what matters most.
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